• The Offering of Services

• K9 Adventures Ltd shall perform the Services in an attentive, reliable and caring manner, using all reasonable skill and care, having due regard to the Policies & Processes and any relevant information as noted on the Service Invoice.

• K9 Adventures Ltd shall be responsible for ensuring that it complies with all statutes, regulations, byelaws, standards, code of conduct and any other rules relevant to the provision of Services.

• K9 Adventures Ltd shall act in accordance with all reasonable instructions given by the Customer provided such instructions are compatible with the specification of Services provided in the Policies and Process section of the Agreement. For the avoidance of doubt, where the Customer’s wishes conflict with relevant current UK legislation, the legislation prevails.

• Customer’s Obligations

• The Customer shall read and agree to follow the pertinent information in the Policies and Process section of the Agreement, as is applicable for the required Services.

• The Customer shall use all reasonable endeavours to provide information to K9adventures Ltd necessary for K9 Adventures Ltd to provide Services.

• The Customer authorises K9 Adventures Ltd to carry out the Services.

• The Customer agrees that the information provided to K9 Adventures Ltd is true to the best of their information, knowledge and belief.

• The Customer may issue reasonable instructions to K9 Adventures Ltd in relation to K9 Adventures Ltd provision of Services. Any such instructions should be compatible with the specification of Services provided in the Policies and Procedures.

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• Booking and Cancellations

• Bookings discussions shall not be considered as ‘confirmed’ until K9 Adventures Ltd provides the Customer with confirmation by either acceptance of booking on the app or by other written method.

• K9 Adventures Ltd requires a non-refundable deposit to hold an available space when boarding Services are booked.

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The cancellation policy remains in force for such exceptions, however Customers that use services regularly (every month) will be credited the refundable part of the booking against the next monthly service period if the terms of the cancellation policy have been met. Credits may be used up the same or the following month.

• For regular Customers who wish to pay cash on arrival (and it is agreed that no deposit is paid), the 50% (Fifty Percent) charge for cancellation still applies, and an invoice shall be issued for the required cancellation fee.

• 7 (Seven) days' notice is required for the cancellation of Home Boarding services, or the full price is charged. 1 (One) days' notice is required for all services other than Home Boarding, or the full price is charged.

• Please note that should a dog fail to meet the behaviour requirements during an assessment visit and the parties determine that a Home Boarding booking cannot be honoured, any deposit paid for the holiday booking will be returned to the Customer, as well as any fees paid for future practice visits that have not taken place. Charges for Assessment days or practice visits that have already taken place shall not be refunded. The offer of a refund is conditional on the Customer accepting one of the first 3 (Three) dates offered by K9 Adventures Ltd for an assessment day.

• Customers agree that if the Services are not used for 2 months or more, a new Registration Form may need to be completed and the dog may need to undertake a further trial and assessment prior to booking.

• Fees and Payment

• K9 Adventures Ltd will charge the Customer for the Services as quoted in the Service Invoice (the “Fees”) and the Customer agrees to pay K9 Adventures Ltd the Fees, promptly when they fall due.

• All services are on a book and pay basis, with the exception of boarding, if boarding is within a 3 month period of booking it is book and pay, if it is after 3 months then a deposit is required and the balance due 6 weeks prior to the boarding start date.

• Bookings for Services to be carried out on an Evening, Sunday or public holiday shall be charged at 1.5 x the standard rate (One point Five), and Services booked to be carried out on ‘special days’ are charged at 2 x the standard rate (Two). ‘Special Days’ shall be defined as Christmas Day, Boxing Day, New Year's Eve and New Year's Day.

• Pet transport is included in daycare fees within our pick up area mon-fri. Saturdays by request for an additional charge when available. No pet transport available on Sundays/bank holidays.

• The Customer agrees to reimburse K9 Adventures Ltd for any additional fees connected to providing emergency care, as well as any expenses incurred, for example (but not limited to) unexpected visits, transportation, housing, food or supplies on proof of a valid receipt.

If the Customer fails to make payment on a due date, then K9 Adventures Ltd shall, without prejudice to any other rights or remedies of K9 Adventures Ltd, have the right to charge the Customer interest on a weekly basis at the rate of £10.00 per week.

• Should any payment due under this Agreement remain unpaid for 30 (Thirty) days after it falls due, K9 Adventures Ltd will be relieved of their contractual obligations under this Agreement to provide the Services until such time as payment is made.

• Termination

• The relationship between K9 Adventures Ltd and the Customer shall remain in place until either party give notice in writing. The relationship shall not be severed until all Services that have been paid or, or partially paid for, have been provided. Should the Customer wish to terminate the relationship without using the Services that have already been paid for, no refund shall be issued. K9 Adventures Ltd reserve the right to terminate services with immediate effect in the event that a pet shows undeclared aggression toward people or other animals.

• Standards and Insurance

• Customers however, must accept that accidents or illness may occur in such a manner that can neither be foreseen nor prevented by K9 Adventures Ltd. The Customer shall indemnify K9 Adventures Ltd, who shall be held harmless in the following circumstances:

• In the event that a customer’s pet causes harm to a person or another animal, or damages property;

• In the event that a customer’s pet is injured or involved in, or causes an accident;

• In the event that a Customer's pet causes a third party to claim for damages by way of injury to a person or an animal, or damage to property. In such cases, the Customer will indemnify K9 Adventures Ltd against such claims, and will liaise directly with the claiming third party.

• K9 Adventures Ltd is covered by third party liability insurance, but it is highly recommended that Customers have their own pet insurance to cover liability claims from a third party.

• Veterinary Waiver

• If a pet is taken sick or injured during the period of the Service, K9 Adventures Ltd shall notify the Customer as quickly as is reasonably practical using all reasonable methods of communication available to both parties, to request guidance. In the event that K9 Adventures Ltd is not able to contact the Customer or the Customer’s Emergency Contact, K9 Adventures Ltd shall take the pet to a Veterinary Practice on behalf of the Customer and make the best possible medical decisions for the pet with the recommendation and support of a Veterinary Professional. Any veterinary bills shall be directly chargeable to the Customer.

• K9 Adventures Ltd shall use its best efforts to use the pet’s normal Veterinary Practice where ever possible. The Customer authorises K9 Adventures Ltd to appoint an alternative Veterinary Practice to examine the pet and carry out such treatment or surgery as may be appropriate if the pet’s normal Veterinary Practice is not available, or the geographic location and severity of the injury predicates that the nearest Veterinary Practice must be used.

• By signing this Agreement, the Customer gives K9 Adventures Ltd the authority to discuss a pet’s health and treatment with a Veterinary Professional in accordance with Global Data Protection Regulation (GDPR) (and subsequent revisions of the legislation). The Customer also gives K9 Adventures Ltd permission to present and share this signed Agreement with a Veterinary Practice where it is necessary under GDPR to manage a pet’s care.

• Aggressive or Unsocial Animals

• Should any pet become aggressive or dangerous, K9 Adventures Ltd shall, in their sole discretion take whatever action they consider necessary in the best interest of the animal, other animals or people which may be encountered. The potential actions that K9 Adventures Ltd shall take are listed for each Service in the Policies and Process section of this Agreement.

• Force Majeure

• Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing its obligations under this Agreement caused by conditions beyond its control including but not limited to acts of God, war, strikes, fires, floods, governmental restrictions or power failures.

• The Party (the “Affected Party”) prevented from carrying out its obligations shall give notice to the other Party of an Event of Force Majeure upon it being foreseen by, or becoming known to, the Affected Party.

• Assignment

• K9 Adventures Ltd shall be entitled to perform any of the obligations undertaken by it through any other member of its group or through suitably qualified and skilled sub-contractors. Any act or omission of such other member or sub-contractor shall, for the purposes of this Agreement, be deemed to be an act or omission of K9 Adventures Ltd.

• Data Protection and Privacy

• The photographs on the K9 Adventures Ltd website are of Customer’s pets, pets owned by K9 Adventures Ltd.

• Personal information shared with K9 Adventures Ltd for the purpose of using Services will not be sold or shared with third parties, in accordance with GDPR 2018 (or subsequent revision). Information is held on paper and electronically for periods required by The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 and HMRC.

• In accordance with GDPR, the Customer gives K9 Adventures Ltd permission to share information from this signed Agreement with Veterinary Practices as is necessary to provide care, and gives the Veterinary Practice permission to discuss pet care with K9 Adventures Ltd where the Customer is not able to be contacted.

• Customers are advised that K9 Adventures Ltd may take and use photographs of pets for marketing purposes; however, no specifics pertaining to the location of the pet or the owner will be divulged publicly. If you do not wish K9 Adventures Ltd to use photos of your pet for marketing purposes, please tell us via email at [email protected]

Entire Agreement

• This Agreement, along with the Registration Form, Policy & Process document, website FAQs and each Service Invoice constitute the sole and entire agreement between the Parties, and supersedes all prior agreements, representations and understandings of the Parties written or verbal. Any alteration of this Agreement must be in writing and signed by both Parties.

Notices •

Any notice required to be served under this Agreement shall be in writing and shall be served by hand, post or electronic mail.

• Notices shall be deemed served:

• upon delivery, when delivered by hand;

• upon accepting delivery by signed receipt post/courier, when delivered by using a ‘signed for upon delivery’ postal service or courier; or

• Immediately following transmission, if by electronic mail provided the sender does not receive a non-delivery message.

• Governing Law and Jurisdiction

• This Agreement, its formation and any contractual disputes or claims shall be governed by and in accordance with English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

• Any Forbearance, tolerance or delay in either party enforcing its contractual or legal rights shall not prejudice, restrict or prevent the right of the injured party to enforce its rights at a later date or later breach.

K9 Adventures Ltd Policies and Process

• General Policies Pertaining to All Services

• Registration

• It is the Customer’s responsibility to provide clear and accurate information to K9 Adventures Ltd on the Registration Form and any other documents that are provided to the Customer for completion. Changes or updates to the Registration Form must be put in writing to K9 Adventures Ltd. Email updates are acceptable. K9 Adventures Ltd shall be held harmless from claims where outdated written information is responsible for the incident, unless K9 Adventures Ltd can be shown to be negligent.

• It shall be the sole responsibility of the Customer to inform K9 Adventures Ltd of their dog’s ongoing illnesses and medical conditions or significant illnesses and conditions that they have suffered in the past. K9 Adventures Ltd shall not be held liable for decisions that are made, or their subsequent outcomes based on an omission of information of their dog’s registration form. In the event of a dog having a contagious illness or disease which has not been disclosed, the Customer may be liable for the costs of treatment given to other dogs which become infected.

• By registering with K9 Adventures Ltd and signing this Service Agreement, the Customer consents to their dog attending Day Care or Home Boarding alongside dogs from other families, and authorises K9 Adventures Ltd to allow their dog to mix with resident dogs and other visiting dogs in the main communal areas of the property and the garden.

• Vaccinations and Parasite Control

• Dogs that attend Home Boarding and Day Care must be vaccinated in accordance with veterinary recommendation, including the vaccination for Leptospirosis. Kennel Cough vaccination is not mandatorybut highly recommended. Customers must provide K9 Adventures Ltd with evidence of the vaccination schedule by way of Vaccination Card or a letter / email from their Veterinary Practice. Where titre testing is available and recommended by a Veterinary Professional as an alternative to vaccination, titre test results must be clearly summarised and contain a validation period of immunity (start and end date). Without a period of validity, the titre test results may not be used as an alternative to vaccination. K9 Adventures Ltd reserve the right to refuse to accept a dog on arrival in the event that a dog fails to receive the annual vaccinations and does not have a letter from a Veterinary Professional specifying their exemption from core vaccination on medical grounds.

• Dogs that attend Home Boarding or Day Care must be treated for worms and fleas. If fleas are found to be present at K9 Adventures Ltd shall contact the Customer immediately to arrange steps for remediation. Dogs in Day Care must be collected by the Customer or the Customer’s Emergency Contact within in the time frame outlined by K9 Adventures Ltd, and may not use Services until the infestation has been removed. Dogs in Home Boarding must be treated immediately and in accordance with veterinary guidance. In the event that the Customer is not available or will not agree to next steps, the Emergency Contact on the Customer registration form shall be contacted and asked to remove the dog from the premises. Customers accept that they will be responsible for the expense of removing fleas from the premises and the dog walking vehicle.

• Infectious Diseases and Illness on Arrival

• The Customer or the Customer’s Emergency Contact must make arrangements for the collection of a dog if the dog is determined to have an infectious disease within 3 (Three) hours of veterinary confirmation. The Customer agrees to place the dog into the care of a Veterinary Professional immediately should they have isolation facilities available.

• Dogs that arrive for Home Boarding or Home Day Care with evidence of a viral or bacterial illness must provide a written confirmation from a Veterinary Practice that the illness is no longer (or not) contagious. Evidence of a viral or bacterial illness may include (but shall not be restricted to) a runny nose, sneezing, coughing and an upset stomach.

• Additional Charges

• Services offered on a public holiday shall be charged at time and a half. Where available, services on ‘special days’, such as Christmas Day, Boxing Day, New Year's Eve and New Year's Day shall be charged at Double time.

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Day Care and Home Boarding for puppies under 12 months old shall be charged at an additional £5.00 per day. This charge is discretionary and is based on the additional needs of the puppy for the period of care.

• Home Day Care and Home Boarding for dogs with special needs may be charged at an additional rate per day, as advised at the time of booking. This charge is discretionary and is based on the additional needs of the dog for the period of care.

• Weekend, Evening and Sunday services will be charged at a different rate to weekday services, and will be documented in the written invoice.

• The Customer agrees to pay for any damage to property or possessions arising from the behaviour of their pet whilst on K9 Adventures Ltd premises on presentation of a valid receipt for replacement goods, or a quote for damage repair.

• The Customer agrees to pay for any additional fees for providing emergency care, as well as any expenses incurred for unexpected additional visits, transportation, boarding, food or equipment on presentation of a valid receipt.

• Key Holding and Key Services

• K9 Adventures Ltd will safeguard keys in a manner consistent with that of the professional dog walking and pet sitting service industry. Keys will be tagged via a coded system and stored in a manner which offers reasonable protection against the theft or loss of keys.

• Requests for keys to be returned or left at the property in the Customer’s absence must be put in writing. K9 Adventures Ltd shall not be responsible for the safety of any keys posted through the letter-box or left at a 'safe location' if this is requested by the Customer. Should a Customer not wish to take advantage of the Key Holding Service, further collections are charged at £5.00. Customers may deliver the keys to the K9 Adventures Ltd premises in advance of Service commencement at no additional cost.

• Emergency visits to deliver keys are charged at £10.00 between 8am and 6pm, £20.00 between 6pm and 10pm, and £40.00 between 10pm and 8am. K9 Adventures Ltd shall make all reasonable endeavours to deliver keys as quickly as possible, but cannot guarantee to be available to deliver keys on the same day.

• Pricing and Payment for Services •

Service rates are reviewed annually, and shall come into effect on 1st April for bookings planned within the affected year. As an example, this means that a booking made in October 2018 for May 2019 shall be invoiced at the 2019 prices. Invoices shall be honoured at the price issued regardless of subsequent changes to Service prices. Customers shall be given a minimum of 1 months' notice of planned price changes.

• Payment for daycare or daycare related add-on services is required at the time of booking via the app, or on presentation of a Service Invoice. Payment is due before commencement of services. The deposit payment for boarding is due when booking and the remainder 6 weeks prior to the boarding start date.

• Customers agree that booking dates will not be reserved, and services will not be carried out if payments have not been received on the dates determined in the Service Invoice. In the event that K9 Adventures Ltd determine that the Service must be fulfilled in order to maintain the welfare of the pet, and payment has not yet been received; a supplementary fee for late payment may be added to the overall charge at a cost of £10.00 per week until the invoice is settled in full.

• Approved payment methods are listed when booking/on the Service Invoice.

• Membership Membership fees are by monthly direct debit. Customers may cancel or request to change level by 14th of each month for the following month. Customers agree to abide by the terms and conditions of their chosen membership level.

• Abandoned Dogs

• The Customer agrees that if their dog is not collected (or drop off arranged) from Home Boarding or Day Care on the due day, additional fees will apply and shall be paid on collection. If K9 Adventures Ltd are unable to contact the Customer or the Customer's Emergency Contact for 7 (seven) days, it is assumed that the dog has been abandoned and arrangements for re-homing will be made.

• In the event that the Customer’s Emergency Contact is contactable but is unable or unwilling to collect the dog and pay the additional fees, K9 Adventures Ltd will make arrangements for the re-homing of the dog.

• Death or Loss of a Beloved Pet

• K9 Adventures Ltd agree to provide a professional and reliable service to their customers. All animals under the care of K9 Adventures Ltd will be given the full care and attention needed to make their experience both fun and safe. Customers however, must accept that occasionally accidents or illness may occur in such a manner that can neither be foreseen nor prevented by K9 Adventures Ltd. The Customer shall indemnify K9 Adventures Ltd, who shall be held harmless in the event of the loss or death of a pet unless K9 Adventures Ltd can be shown to be negligent.

• K9 Adventures Ltd shall use all reasonably practicable measures to prevent the loss or death of a pet in their care. Claims against K9 Adventures Ltd, where negligence is proven, shall be settled within the boundaries of the company’s business insurance policy.

• In the event of the temporary or permanent loss of a pet, K9 Adventures Ltd shall contact the customer immediately to apprise of the situation and agree next steps. In the event that a Customer is not contactable, the Customers nominated Emergency Contact shall be used.

• Customer Complaints

• Customer complaints must be received in writing within 7 (Seven) calendar days of the end of the service which has triggered the complaint. K9 Adventures Ltd shall respond to the Customer within 7 (Seven) calendar days of receipt of the complaint. K9 Adventures Ltd shall use all reasonably practical measures in order to resolve the issue, and discussions about the complaint are made in good faith.

• Dog Day Care

Hours and Additional Charges •

Day Care runs from 8am to 5pm, Monday to Friday. Customers collecting their dog after the close of business are required to pay an additional £10.00 per hour or part of, charge for late collection. Pre-arranged requests for early drop offs/late pick-ups may be available at a reduced rate of £5 per hour. Customers may drop their dog between 8am and 9am, and may collect from 4pm to 5pm. Note that K9 Adventures Ltd has an agreement with the landlord regarding traffic volumes meaning that drop of and collection times must be adhered to or agreed by prior arrangement. Weekend Day Care may be available for an additional charge.

• Unneutered Dogs

• The Customer understands and agrees that bitches in season are not suitable for Day Care, and that K9 Adventures Ltd shall not be held responsible for the unsolicited behaviour of un-neutered or un-spayed dogs, or for the dogs around them. Issues regarding unwanted pregnancy are the responsibility of the Customer and the affected third party. In the event that an un-neutered bitch comes into season whilst in the care of K9 Adventures Ltd, the Customer or the Customer's Emergency Contact shall be asked to collect the dog within 5 (Five) hours of notification. No refund shall be issued for remaining booked days of the season period.

• Unneutered males and unneutered females (whether in season or not) will not be accepted within the same period for Home Boarding, and in the event of a conflict the chosen party shall be determined by the pre-assessed behaviour of both visiting dogs around the visiting dogs already booked. The dog presenting the lowest risk to the already visiting dogs shall be chosen.

• Unsuitable Behaviour and Aggression

• Dogs that require permanent isolation from other dogs within the premises are not acceptable for Home Day Care at K9 Adventures Ltd. Dogs that require temporary isolation from other dogs (for instance, recovering from a medical procedure) are accepted and shall be separated for their booked period. Where it is not possible to keep a dog completely separate, K9 Adventures Ltd reserve the right to cancel any bookings during the temporary period that isolation is required.

• Dogs that display unacceptable behaviours are not suited to Home Day Care. Unacceptable behaviour may be described as (but is not restricted to) a dog who barks continually; displays signs of extreme stress if left unattended (even if the Licence Holder is elsewhere within the premises); bites someone; is aggressive towards, or bites another dog, or persistently marks in the house.

• Should the dog exhibit any of the above behaviours, the Customer will be contacted to make arrangements for the dog to be removed from the K9 Adventures Ltd service. If the Customer cannot be contacted, the Emergency Contact listed will be asked to make the arrangements to collect the dog.

• The Customer agrees to inform K9 Adventures Ltd immediately should they see any signs of aggression in their pet. In the event that a dog does not behave as described on the signed Registration Form, the Customer must make arrangements (with help from K9 Adventures Ltd) to move the dog to another location for the remainder of the Home Day Care period.

• Dog Home Boarding

• Hours and Additional Charges •

Home Boarding runs from am to am, and is charged per 24 hours (Twenty-Four Hours). Customers may drop their dog(or request pick up) any time between 8am and 9am (alternative arrangements only by prior request/agreement). End of stay collections(or drop home) may be arranged between 8am-9am or add a daycare and end stay between 4-5pm.
Note that K9 Adventures Ltd provide other services throughout the day such as training, Day care Collection and Drop off) meaning that drop off and collection times must be agreed by prior arrangement.

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Provisions •

Dogs must be provided with sufficient food and treats to ensure their comfort and welfare during their stay. In the event that a dog has not been provided with sufficient food to maintain health for the period of the stay, K9 Adventures Ltd will purchase additional food (as described in the Registration Form), and Customers will reimburse K9 Adventures Ltd on collection of the dog.

• Where Customers have forgotten to pack an item of equipment, K9 Adventures Ltd will endeavour to loan the dog a piece of equipment from stock. If an item of equipment is not available, K9 Adventures Ltd will contact the Customer to allow them to decide if the item should be purchased. Where items have been purchased with the Customer’s consent, Customers will reimburse K9 Adventures Ltd for any charges on collection of the dog.

• Dogs Left Alone and Overnight

• Customers accept and agree that in rare and emergency circumstances, their dog may be left securely on K9 Adventures Ltd premises during the day, not being left alone for a period of more than 3 hours. Dogs from different families shall be separated in the event that they are left alone. A trusted relative or pet sitter will arrive to oversee the dogs as quickly as is reasonably practical based on the emergency circumstances.

• Where the dog is crate trained and habituated to the use of a crate, the Customer consents to K9 Adventures Ltd using a crate to safely secure their dog during visits to the premises in accordance with DEFRA guidelines. In the event that Customers change the dog’s sleeping arrangements in their own home, and this action subsequently impacts the dog’s ability to be suitably and safely separated at K9 Adventures Ltd, K9 Adventures Ltd reserve the right to cancel future Home Boarding bookings which will be subject to the Cancellation Policy.

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Unneutered Dogs

• The Customer understands and agrees that bitches in season are not suitable for Home Boarding, and that K9 Adventures Ltd shall not be held responsible for the unsolicited behaviour of un-neutered or un-spayed dogs, or for the dogs around them. Issues regarding unwanted pregnancy are the responsibility of the Customer and the affected third party. In the event that an un-neutered bitch comes into season whilst in the care of K9 Adventures Ltd, the Customer or the Customer's Emergency Contact shall be asked to collect the dog within 5 (five) hours of notification. It is the responsibility of the Customer to ensure that a bitch in season is not booked in for Home Boarding, and therefore no refund shall be issued for remaining days of the Boarding period. In the event that the dog is not collected within the time frame specified, the relocation process described in the section ‘Unsuitable Behaviour and Aggression’ shall be followed.

• Unsuitable Behaviour and Aggression

• Dogs that require permanent isolation from other dogs within the premises are not acceptable for Boarding at K9 Adventures Ltd. Dogs that require temporary isolation from other dogs (for instance, recovering from a medical procedure) are accepted where it is possible and practical, and shall be separated for their booked period. Where it is not possible to keep a dog completely separate, K9 Adventures Ltd reserve the right to cancel any bookings during the temporary period that isolation is required.

• Dogs that display unacceptable behaviours are not suited to Home Boarding. Unacceptable behaviour may be described as (but is not restricted to) a dog who barks continually; displays signs of extreme stress if left unattended (even if the Licence Holder is elsewhere within the premises); bites someone; is aggressive towards, or bites another dog, or persistently marks in the house.

• Should a dog exhibit any of the above behaviours, the Customer will be contacted to make arrangements for the dog to be removed from the K9 Adventures Ltd service within a time frame set by K9 Adventures Ltd. If the Customer cannot be contacted, the Emergency Contact listed will be asked to make the arrangements to collect the dog. There will be no refund of boarding fees paid to K9 Adventures Ltd.

• Should the Emergency Contact refuse to collect the Customer’s dog, K9 Adventures Ltd will endeavour to put the dog(s) into kennels for the remainder of the period. If transportation costs are incurred for moving the dog to kennels, these will be paid by the Customer on their return. There will be no refund of boarding fees paid to K9 Adventures Ltd, and charges incurred at the kennels will be payable by the Customer on the collection of the dog. Dogs boarding together from the same family will not be separated without the Customer's consent, and where the Customer is not contactable, all dogs will be moved to the alternative facility.

• In the event that the Customer and K9 Adventures Ltd can reach no mutual agreement for the care of the aggressive dog for the remainder of the period, K9 Adventures Ltd will contact the local Licensing Authority or Dog Warden and will follow the advice or direction given by the Licensing Authority or the Dog Warden. The Customer agrees to defer to the Licensing Authority or Dog Warden’s direction in such circumstances.

• The Customer agrees to inform K9 Adventures Ltd immediately should they see any signs of aggression in their pet. In the event that a Customer's dog does not behave as described on the signed Registration Form, the Customer must make arrangements (with help from K9 Adventures Ltd) to move the dog to another location for the remainder of the boarding period. • Dog Walking Service •

Lead Rules and Group Walking

• The Customer agrees that dogs will routinely be walked on a lead, and only walked off-lead if written and signed consent is given by the Customer. Under no circumstances will K9 Adventures Ltd walk dogs on a extendible / retractable leads.

• The Customer agrees, understands and accepts that dogs may be walked in groups, but will always be accompanied by sufficient Dog Walkers as to remain in control of all dog's present. K9 Adventures Ltd commit that dogs identified as nervous or 'not dog friendly' will not be walked in groups.

• Weather

• Dog Walkers will apply personal judgment and cut short a walk if necessary, because of extreme weather conditions (ie, heat, thunderstorms) for the safety of both the dogs and the walker. Where practicable and possible, home visits shall be offered until standard services can be resumed.

• Aggression

• The Customer agrees to inform K9 Adventures Ltd immediately should they see any signs of aggression in their pet. The Customer agrees to take action pertaining to the potential aggression in their pet by, at the very minimum, purchasing a muzzle or other similar item to restrict their pet's biting action. The Customer agrees that should K9 Adventures Ltd see signs of aggression in a pet whilst in their care, the dog’s current walk shall be terminated immediately and the dog returned home. A plan to address the aggression must be discussed and agreed by both parties prior to service being resumed.

• K9 Adventures Ltd reserve the right to terminate Walking services with immediate effect in the event that a dog shows aggression toward the public whilst in their care.

• Unneutered Dogs

• The Customer understands and agrees that bitches in season will not be walked, and that K9 Adventures Ltd shall not be held responsible for the unsolicited behaviour of un-neutered or un-spayed dogs, or for the dogs around them. Issues regarding unwanted pregnancy are the responsibility of the Customer and the affected third party. Where possible and space is available, bitches in season will be offered a home visit until the season is finished.

• Pet Home Visits

• Provisions

• Customers will supply sufficient food, bedding, toilet and cleaning products as is necessary for the duration of the Service. Where supplies are inadequate or missing, K9 Adventures Ltd will contact the Customer and agree a method to resolve the issue. Any agreed costs incurred by K9 Adventures Ltd shall be reimbursed by the Customer on their return.

• Housekeeping and Security

• K9 Adventures Ltd will properly dispose of pet waste during the Service period, as determined on the Registration Form completed by the Customer.

• K9 Adventures Ltd shall do everything that is reasonably practical to clean up after Customer’s pets during the period of Service. Whilst all reasonable efforts will be made, K9 Adventures Ltd cannot be held liable or responsible for any stains, marks or damage caused by the pet’s behaviour or the attempts to clean it.

• Any damage to the property or possessions of the Customer caused by the pet shall be notified to the Customer at the earliest opportunity.

• The Customer shall advise K9 Adventures Ltd of anyone who will access their property during a period of Service, including but not limited to cleaning services, maintenance personnel, friends, family and neighbours. In the event that damage occurs to the Customer’s possessions or property or in the event of loss or injury of the Customer’s pet during a Service period where additional parties are able to access the premises, K9 Adventures Ltd shall be held harmless from all damage and loss claims unless K9 Adventures Ltd can be shown to be negligent.

• K9 Adventures Ltd requires the Customer to leave their property in a secure condition. The Customer shall hold K9 Adventures Ltd harmless from claims for loss or damage in the event that windows are left open or doors unlocked by the Customer. In signing this Agreement, both parties acknowledge they are legally authorised and entitled to do so, they fully understand and accept the terms (having taken legal advice if they consider it appropriate or necessary) and agree to be bound by the terms.